Whitney's Cleaning Service LLC
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Whitney's Cleaning Service LLC
  • Home
  • Services
  • FAQ
  • Contact Us
  • About Us
  • Application

FREQUENTLY ASKED QUESTIONS

How do I get started?

I am so busy, how will I remember my cleaning is coming up?

Is Whitney's Cleaning Service insured?

The first step is to click on the Get a Free Quote button found anywhere on this website and fill in the information. Once we receive the quote request we will work up an online quote and email it back to you within 1-2 business days. Once the quote is approved by you, we will get you scheduled for your first cleaning!

Is Whitney's Cleaning Service insured?

I am so busy, how will I remember my cleaning is coming up?

Is Whitney's Cleaning Service insured?

WCS is a fully insured cleaning service with liability insurance and Workers Compensation insurance. All employees have received a Federal and State background check and drug screening. We also guarantee customer satisfaction. If  something was not cleaned the way that you expected, please contact the office within 24 hours, and we will correct the issue asap. 

I am so busy, how will I remember my cleaning is coming up?

I am so busy, how will I remember my cleaning is coming up?

I am so busy, how will I remember my cleaning is coming up?

Don't worry! We have thought about that!  You will receive automated text messages and email reminders 5 days and 24 hours prior to your clean and alerts when the technician is on their way and when they have completed the cleaning. If something changes you will be contacted directly for approval. The technician will arrive within 1-2 hours of the estimated cleaning time. 

What if I need to reschedule or skip a clean?

What if I need to reschedule or skip a clean?

I am so busy, how will I remember my cleaning is coming up?

Life is busy! We understand that things come up and you need to reschedule or skip cleans. We ask that you give at least a 24 business hours notice of skipping the clean so we can fill this spot and we can ensure the technicians have a full work day. WCS does have a cancelation fee of 50% of our scheduled cleaning with less than 24 hours notice. 

What about my pets?

What if I need to reschedule or skip a clean?

Who provides the supplies and equipment?

Pets are the highlight of our day! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Who provides the supplies and equipment?

What if I need to reschedule or skip a clean?

Who provides the supplies and equipment?

WCS provides all of the cleaning supplies and mop. For allergy and sanitation purposes, we ask that the clients provide the vacuum. 

Do I need to be home?

How do I prepare for my clean?

What if I'm not satisfied?

Everyone's preference is different so we leave this up to you! We understand that some wish to meet the technician and some are comfortable leaving a hidden key or garage code. We leave this up to you but you do not need to stay home for the duration of the cleans. 

What if I'm not satisfied?

How do I prepare for my clean?

What if I'm not satisfied?

Please, Please, Please, let us know within 24 hours of the cleaning and we will send someone out to reclean at the earliest availability! We encourage the technicians to take feedback and learn from it. Each technician has a heart to help you and do the very best they can so they ask for feedback! 

How do I prepare for my clean?

How do I prepare for my clean?

Will you move my furniture to clean underneath?

Most of us can keep up with the general areas like picking up, dishes, laundry etc but the deeper cleaning is where we need help! This is why you called us! In order for us to spend the time on the areas in need, we ask that items are put away, floors are picked up to the best of your ability, surfaces are cleaned off and so on.  In areas of heavy clutter, our staff will clean around these items. 

Will you move my furniture to clean underneath?

Will you move my furniture to clean underneath?

Will you move my furniture to clean underneath?

Due to workers compensation, our cleaning technicians are not permitted to move furniture other than chairs, small ottomans and small items. To ensure these areas are getting attention, we use a Swiffer dusted to dust under if the furniture allows. If you wish for it to be cleaned and someone will be moving the furniture for the technicia

Due to workers compensation, our cleaning technicians are not permitted to move furniture other than chairs, small ottomans and small items. To ensure these areas are getting attention, we use a Swiffer dusted to dust under if the furniture allows. If you wish for it to be cleaned and someone will be moving the furniture for the technician, please let us know in advance so we can allow for this additional time. 

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