FREQUENTLY ASKED QUESTIONS

The first step is to click on the Get a Free Quote button found anywhere on this website and fill in the information. Once we receive the quote request we will work up an online quote and email it back to you within 1-2 business days. Once the quote is approved by you, we will get you scheduled for your first cleaning!

WCS is a fully insured cleaning service with liability insurance and Workers Compensation insurance. All employees have received a Federal and State background check and drug screening. We also guarantee customer satisfaction. If  something was not cleaned the way that you expected, please contact the office within 24 hours, and we will correct the issue asap. 

Don't worry! We have thought about that!  You will receive automated text messages and email reminders 5 days and 24 hours prior to your clean and alerts when the technician is on their way and when they have completed the cleaning. If something changes you will be contacted directly for approval. The technician will arrive within 1-2 hours of the estimated cleaning time. 

Life is busy! We understand that things come up and you need to reschedule or skip cleans. We ask that you give at least a 24 business hours notice of skipping the clean so we can fill this spot and we can ensure the technicians have a full work day. WCS does have a cancelation fee of 50% of our scheduled cleaning with less than 24 hours notice. 

Pets are the highlight of our day! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

WCS provides all of the cleaning supplies and mop. For allergy and sanitation purposes, we ask that the clients provide the vacuum. 

Everyone's preference is different so we leave this up to you! We understand that some wish to meet the technician and some are comfortable leaving a hidden key or garage code. We leave this up to you but you do not need to stay home for the duration of the cleans. 

Please, Please, Please, let us know within 24 hours of the cleaning and we will send someone out to reclean at the earliest availability! We encourage the technicians to take feedback and learn from it. Each technician has a heart to help you and do the very best they can so they ask for feedback! 

Most of us can keep up with the general areas like picking up, dishes, laundry etc but the deeper cleaning is where we need help! This is why you called us! In order for us to spend the time on the areas in need, we ask that items are put away, floors are picked up to the best of your ability, surfaces are cleaned off and so on.  In areas of heavy clutter, our staff will clean around these items.